CRM is a comprehensive service that aims to increase customer benefits and corporate profits by maximizing the value and effectiveness of long-term, ongoing, "close and trusting relationships" between companies that provide products and services and their customers.
Through two-way phone communication, we do not only implement sales, but also help our clients revitalize their marketing and sales activities by collecting the latest customer information.
With a total of 2,000 seats and more than 1,000 people in operation at any given time, the center is not only available 24 hours a day, 365 days a year, but also has ample capacity to expand to a maximum of 200 seats per customer.
We have a system of 1,000 people at all times, and each person can make approximately 4,000 calls*. We do not use an "auto-call system" in order to improve customer satisfaction and to focus on the quality of each case.
We gather information in line with the client's needs and prepare reports and analyse order loss.
We provide regular reports based on the order loss analysis results and on how to operate the list in the future through new proposals.
