Customer Relation Telemarketing Co.,Ltd.｜CRTM

CRTM

INBOUND

What is Inbound Telemarketing?

We operate a call receiving center that answers various customer inquiries, from accepting applications for services, to answering questions, discussing problems, receiving paperwork and providing information. There are a wide variety of needs from customers and consumers who contact us.

CRTM's support center provides quality customer service and guidance that benefits customers and consumers, based on a thorough understanding of the customer's strategic needs. In addition, we analyze customer's current situations and characteristics through dialogue and provide important marketing data.

We are striving for efficiency by maximizing "revenue" and improving "customer satisfaction".

CRTM Inbound Telemarketing Features

Multi-tasking personnel

One of the unique features of CRTM's inbound operations is multi-tasking operators.
By providing inbound operators with outbound experience, they are able to acquire better closing skills and provide high quality inbound services.

Proposal-making ability

With outbound experience, we operate an inbound center that produces not only high response rates but also" high results.
We have the ability to make proactive proposals, upsells and cross-sells in order to contribute to profits.

24/7 Support

One of our CRTM's strengths is that we can respond to urgent projects 24/7 with maintained quality.
In addition, our staff is multilingual, and in total can handle more than 10 languages, including English, Asian and European languages.

Case Studies

  • Cosmetics orders (moisturizers, foundations, lotions), efficacy explanation and up-selling of related products
  • Health food product orders (beverages and supplements), efficacy explanation and up-selling of related products
  • General merchandise orders and up-selling of related products
  • Food product orders
  • After-sales follow-up for WEB and TV programm orders
  • Customer Service
  • Emergency Payment Business

VPC


The Value Pack Center is a hybrid call center that combines a traditional call center with a work-from-home contact center.Instead of only operating traditional office-based centers, it also offers work-from-home options, allowing the call center service to continue even during crises such as pandemics or natural disasters.